Returns & Exchanges
At Cosy House Collection UK, we want you to love your home essentials. If you are not completely satisfied with your purchase, you can return or exchange your items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack your items in their original packaging, ensuring all tags and labels are attached to maintain eligibility for a full refund.
Ship It Back
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized courier location across the UK.
Receive Your Refund
Once our warehouse team inspects your returned items, we will process your refund or dispatch your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing